AI-Powered Customer Service Chatbot
GPT-4 powered, multilingual, 24/7 support
The Challenge
The problem we set out to solve
The customer service team was overwhelmed with 500+ tickets per day, mostly repetitive questions about orders, shipping, and return policies. Average response time was 4 hours and customer satisfaction was low (65%).
Our Solution
How we approached the challenge
We built an AI chatbot integrated with GPT-4, fine-tuned with the company's knowledge base. The chatbot can answer questions in Vietnamese and English, automatically look up order information, and escalate complex cases to human agents. Integrated with CRM and order management systems.
Technologies Used
The Results
Achievements delivered after implementation
The chatbot automatically handles 80% of tickets, reducing support team workload. Response time decreased from 4 hours to less than 1 minute. Customer satisfaction increased to 92%.
"Vega Software's AI chatbot completely transformed how we serve customers. Our support team can now focus on complex cases instead of answering repetitive questions."
Le Van CHead of Customer Experience
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